TERMS AND CONDITIONS

All correspondence/s in respect of Tours / Travel Service bookings should be addressed to M/s.
Offbeat Tours Pvt Ltd.

Payments :

For the services contracted, 50% advance payment should be made to hold the booking on a
confirmed basis and the balance amount can be paid one week before your departure from your
country. We hold the right to decide upon the amount to be paid as an advance payment, based
on the nature of services and the time left for the commencement of the services.

Apart from the above in some cases like special train journeys, hotel or resort bookings during
the peak season (X-Mas, New Year) full payment is required to be sent in advance.

Mode of Payment :
Overseas payments can be made using any of the following methods:-
1. By Bank transfer to our bank
2. By Mail Authorization (AMEX, Visa & Master Card only)
3. By Online Payment Gateway system through Visa & Master Card .
4. By Debit Card verified by Visa.

Upon arrival in India, the payment can be made through currency notes or travelers cheque or
through AMEX / Visa & Master Card.

In case of payment through credit card, the bank charges (3% extra) - would be levied over and
above the total amount.

Note :
1. All payments should be free and clear of any withholding tax and deduction.
2. Bank charges, if any, for remittance (by remitting bank or by intermediary bank) would
be strictly borne by payer.

Policy Regarding Cancellation / NO SHOW / EARLY DEPARTURE :
In case of cancellation of tour/travel services due to any avoidable/unavoidable reason/s we must
be informed in writing. Cancellation charges would be effective from the date we receive letter
in writing and cancellation charges would be as follows :

· 60 days & prior to arrival - 10% of the tour/service cost.
· 59 days to 30 days prior to arrival - 20% of the tour/service cost.
· 29 days to 15 days prior to arrival - 25% of the tour/service cost.
· 14 days to 08 days prior to arrival - 50% of the tour/service cost.
· 07 days & less, prior to arrival or no show - NO REFUND.

Please note - Irrespective of above mentioned cancellations slabs - incase of cancellation of tour
services after the booking is made with us - a minimum 10% service charges would be
applicable.

In case of special train journey (like Palace on Wheels, Royal Rajasthan on Wheels, Deccan
Odyssey, Golden Chariot, Indian Maharaja & Maharajas Express) and high peak season
bookings (from 20th Dec to 15th Jan) a separate cancellation policy is applicable (which would
be advised as and when required).

In case you cancel the trip after commencement refund would be restricted to a limited amount
that too would depend on the amount that we would be able to recover from the hoteliers we
patronize. For unused hotel accommodation, chartered transportation and missed meals etc. we
do not bear any responsibility to refund.

Refund :
In regard to refund of unused / unutilized services (which are paid for and cancelled in advance)
the refund amount would be worked out on the basis of cancellation policy as described above
and the money would be accordingly refunded to the person who has made the payment to us.
Please note that the refund process may take 2 - 4 weeks due to banking procedures. If the refund
is made to the credit card account OR to Bank account, the bank charges would be debited from
the refund amount.

Our liabilities & limitations :
Please note that after the finalization of the tour/service cost, if there are any hikes in entrance
fees of monuments/museums, taxes, fuel cost or guide charges by the Govt. of India, the same
would be charged as extra.
Our rates are based on the prevailing rates as negotiated by us with the hotels, airlines etc. Hotels
and Airlines retain the right to modify the rates without notice. In case of such change - the rates
quoted by us before modification can be changed by us according to the modifications by hotels
or airlines.

Indian Holiday. Pvt. Ltd. and its associates acts only in the capacity of an agent for the hotels,
airlines, transporters, railways & the contractors providing other services & all exchange orders,
receipts, contracts & tickets issued by us - are issued subject to terms & conditions under which
these services are provided by them. The tickets, coupons or passage contract in use by carrier /
hotel or other contractors rendering services shall constitute the sole contract between the Clients
and such contractor.

All itineraries are sample itineraries, intended to give you a general idea of the likely trip
schedule. Numerous factors such as weather, road conditions, the physical ability of the
participants etc. may dictate itinerary changes either before the tour or while on the trail. Indian
Holiday Pvt. Ltd. reserves the right to amend any aspect of the itinerary including transportation
and accommodation without notice in the interest of the trip, participants’ safety, comfort and
general well being without making any rebate, allowance or refund and extra cost, if any, would
be payable by the client.

Indian Holiday Pvt. Ltd. shall not be responsible for any delay or change in programme or
expenses incurred or special / consequential loss, injury and damage – directly or indirectly – due
to natural hazards, flight cancellations, accident, breakdown of machinery or equipments,
breakdown of transport, weather, sickness, landslides, political closures, acts of God, perils
incident to the sea, floods, fire, acts of Government or any other authorities, wars, civil
disturbances, riots, theft, pilferage, epidemics, quarantines, medical or custom department
regulations, defaults, or any other causes beyond our control or any untoward incidents or any
such causes whatsoever including any liability or extra expenses sustained by the Clients.
Further, the Clients shall be liable for the liability or extra expenses incurred by him / her as a
result of the forgoing causes.

Indian Holiday Pvt. Ltd. shall not be responsible and shall not accept any liability towards the
Clients or his/her legal representative for any loss of property or damages resulting from death or
injuries including loss of services which the Clients may sustain on account of act, negligence or
default by any transportation Company, hotel agents or any other body of persons, its agents or
service providers providing such services or facilities or arising out of or while engaged in any
tour, means of transportation or other services, whether due to ownership, maintenance , use,
operation or control of any automobile, bicycle, boat, motor, or other vehicle in common carrier
or otherwise and whether due to its or there negligence or otherwise or regardless of how caused.
Clients using sporting equipment, bicycles, sailing boats, scuba diving gear, hired or supplied by
hotels or rental bodies shall do so at their own risk.

We do not have any insurance policy covering the expenses for accident, sickness, loss due to
theft, or any other reasons. Visitors are advised to seek such insurance arrangements in their
home country. All baggage & personal property/s at all times are at the client's risk.
Indian Holiday Pvt. Ltd. reserves the right to cancel any services in case it deems that the tour,
trip or passage is impracticable for any reason or should circumstances warrant such action, upon
refunding the value thereof and the Client shall not have any other or further claim against the
company by any reason thereof.

Indian Holiday Pvt. Ltd. reserves the right to refuse to carry out its contract with any person
whom it may consider to be undesirable in its absolute discretion and it shall not be required to
show any reason for doing so.

All disputes arising in connection with this Agreement shall be referred to an Arbitrator to be
appointed by Indian Holiday Pvt. Ltd. All such disputes shall be subject to the jurisdiction of
Delhi (India) Courts only. The laws of India shall govern the validity, interpretation,
construction, performance and enforcement of these terms and conditions.

Arrival and Departure Policy :
Check-In Timings: 1200 – 1500 Hours
Early arrival is subject to availability. For guaranteed early check-in, reservation needs to be
made starting from the previous night.
Check-Out Timings: 1000 - 1200 Hours
Later check-outs are available on request and subject to availability / Payment